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Breaking News: Over 187,000 Indiana Residents’ Personal Information May Be Compromised

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In a world where our entire lives are posted on the internet, we take great strides to keep some personal information private. So, what would happen if your personal information was accidentally distributed by a government office? Well, if you are an Indiana resident a very large chunk of your personal information may be on the loose.

Indiana Family and Social Services Administration (FSSA) is in the process of contacting 187,533 of their clients by mail to warn them that their personal information may have been compromised. An undetermined number of documents containing personal information may have been sent to other people in the FSSA’s database because of a computer programming error by a contractor of the FSSA.

Information includes: name, address, case number, date of birth, gender, race, telephone number, email address, types of benefits received, monthly benefit amount, employer information, some financial information such as monthly income and expenses, bank balances and other assets, and certain medical information such as provider name, whether the client receives disability benefits and medical status or condition, and certain information about the client’s household members like name, gender and date of birth.

What’s more, 3,926 clients may have had their social security numbers compromised which the FSSA is noting to affected parties in their contact letter.

The programming error was made on April 6, 2013, and affected documents were sent between April 6, 2013, and May 21, 2013. It cannot be determined which clients have been affected so all potentially impacted clients have been notified.

14 WFIE has advised those effected:

FSSA clients who receive notifications are being advised of steps they can take to protect themselves against identity theft.

This includes placing a fraud alert on their credit report by calling the toll-free number of any of the three credit bureaus. A fraud alert places a note on a credit report for 90 days requiring creditors to verify identity before granting credit.

There is no charge for a 90 day alert.

For those clients who may have had their social security information disclosed, additional advice is being given to them that they could place a security freeze on their credit reports.┬áThis can block an identity thief from opening a new account or obtaining credit in the client’s name. Any Indiana resident can request a security freeze at no charge by contacting all three credit agencies below either online or by sending a letter:

Equifax Security Freeze; 1-888-766-0008
P.O. Box 105788
Atlanta, GA 30348
https://www.freeze.equifax.com/Freeze/jsp/SFF_PersonalIDInfo.jsp

Experian Security Freeze; 1-888-397-3742
P.O. Box 9554
Allen, TX 75013
https://www.experian.com/freeze/center.html

Trans Union Security Freeze; 1-800-680-7289
P.O. Box 6790
Fullerton, CA 92834-6790
https://freeze.transunion.com/sf/securityFreeze/landingPage.jsp

For more information, clients should visit the www.IndianaConsumer.com website and click on “Identity Theft” and then “Credit Freeze.” They are also encouraged to call the FSSA call center at 1-800-403-0864 if they have questions or want more information.

Any client of FSSA who has received another client’s information in error should return this material immediately to their local Division of Family Resources Office. If this is not feasible, the material should be securely shredded.

RCR is in the process of ensuring that none of the affected clients’ electronic case files contain information about other clients as a result of this error. The company also is taking steps to improve their computer programming and testing processes to prevent similar errors from occurring in the future.

Statement from Debra Minott, secretary of the FSSA:

“Clients entrust their information to us and we take the security of that information very seriously. We are ultimately responsible for the safekeeping of that information and regret that in this rare instance some information may have been accidentally shared inappropriately. We do not believe this was a widespread disclosure of information and have only been made aware of a handful of instances where information was received by the wrong person. Still, we are taking the most complete and prudent approach to notifying all potentially impacted clients.”

Statement from Robert C. Reed, president of RCR Technology Corporation:

“We at RCR Technology Corporation apologize that our actions may have caused some FSSA client information to be disclosed in error. We will do everything possible to prevent such an incident from happening again in the future. We value our relationship with the State of Indiana and our service to our fellow Hoosiers who are clients of the Indiana Family and Social Services Administration.”

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